Our powerful email notification system is design to be easy to use but powerful enough to grab the attention of your customers so you never have a "forgotten" appointment.
Here's a walkthrough of how to set up and check your Templates (Settings --> Booking forms & Communication -> Email communications)
- Booking confirmation and cancelation receipt emails automatically send to customers upon job creation/cancelation!
Email communications
We have 6 email notifications (more information about our website pop up can be found here) that your customers/technicians can receive:
1. Customer receipt
2. Cancelation email
3. Booking confirmation (2 different templates available: Wide and Narrow)
4. Refund receipt
5. Reminder email
6. Job assignment email
- Make sure to upload your logo for each template (or globally through Settings -> General - Company logo)
- You can preview changes made to the template on the right side in the 'Preview' section
- You can toggle different fields depending on which template you are editing
- For example in the 'Job assignment' email template you can choose to toggle 3 different fields 'On/Off'
- Show job total - When switched off will hide the job total from the 'Job assignment' emails
- Show billing information - When switched off will hide the customers address information including email and phone number
- Show total pay - When switched off will hide the technicians pay from showing (only applicable for set percentage or set dollar pay types)
Send yourself a test email
You can send an email to yourself to test the notification by clicking on the 'Send a tests email' text
- Enter your email address
- Click on 'Send Test'
- The test emails contain defaulted information - we send the test emails only for you to see how they will render on your device
- Information on the live email notifications going out to customers will change accordingly
Need help setting up your Templates? Or maybe you have a question? Email us: help@maidily.com