If you encounter any errors or glitches inside of Maidily like:
- Numbers not loading up
- Pictures glitching
- 404 or 501 error pages
- Pages not loading
- Credit card payments not processing
- Jobs not recreating for the next service date if they are recurring
- Not being able to update your account information
- Not being able to save a new customer or a new job
- Not being able to edit a customer or a job
Please email us directly at email@example.com
Our support process:
- A support ticket will be created for you automatically once an email is sent to firstname.lastname@example.org
- You will receive an automatic email notifying you of the opened ticket
- Someone from our team will reach out to you as soon as possible
- The ticket will be used to track communication around the issue/question
- Once the issue is resolved the ticket will be marked as 'Resolved'
- You will receive an email once the ticket is marked as 'Resolved'
- 48-72 hours after marking the ticket as 'Resolved' the ticket will move to 'Closed'
- You can reopen any ticket by replying back to the emails
Please keep your ticket replies tied to 1 email thread (do not send multiple emails)
Our support works 24/7 to support you and we always have eyes on the tickets