Welcome to our Knowledge Base :)

Encountering glitches and/or errors

Did you encounter a glitch or an error? Is there something not working properly inside of Maidily?
Written by Mony
Updated 1 month ago

If you encounter any errors or glitches inside of Maidily like:

  • Numbers not loading up
  • Pictures glitching
  • 404 or 501 error pages
  • Pages not loading
  • Credit card payments not processing
  • Jobs not recreating for the next service date if they are recurring
  • Not being able to update your account information
  • Not being able to save a new customer or a new job
  • Not being able to edit a customer or a job
Please email us directly at help@maidily.com

Our support process:

  • A support ticket will be created for you automatically once an email is sent to help@maidily.com
  • You will receive an automatic email notifying you of the opened ticket
  • Someone from our team will reach out to you as soon as possible
  • The ticket will be used to track communication around the issue/question
  • Once the issue is resolved the ticket will be marked as 'Resolved'
  • You will receive an email once the ticket is marked as 'Resolved'
  • 48-72 hours after marking the ticket as 'Resolved' the ticket will move to 'Closed'
  • You can reopen any ticket by replying back to the emails
Please keep your ticket replies tied to 1 email thread (do not send multiple emails)
Our support works 24/7 to support you and we always have eyes on the tickets

Did this answer your question?