🛠️ Troubleshooting/FAQsPassword reset, login, credit card payment, booking page issues, and scheduling conflicts
💳 Job charges & payment processing
Missing charges for invoiced jobs
Are you missing an online payment for an invoiced job that you marked as paid?
Credit/debit card field missing?
Not seeing the credit/debit card field appear when adding a customer?
Importing customer's credit/debit card information
Learn how to import your customer's credit/debit card information from your Stripe account into Maidily
🔐 Log in/out
Are you having issues logging in with your username/password? Is the login page not loading?
Logging out of Maidily
See how to log out of Maidily
Need help logging in? Forgot your username/password?
💡 Account subscription
Activating an expired trial account
You can activate your Maidily account after your trial has expired
Failure to pay Maidily subscription
Multiple failed payment attempts will lead to account cancelation
Reactivating your canceled account
You can reactivate your canceled Maidily account by logging in
Hourly increment error
Your hourly increments in Pricing have to be greater than 0
Spanish translation for all profiles
Translate your Maidily app in Spanish
How to schedule jobs for the future or in the past
Learn how to schedule jobs for the future or for the past when you create or edit a job
Encountering glitches and/or errors
Did you encounter a glitch or an error? Is there something not working properly inside of Maidily?
Saving records and error pages
Learn what to do about potential issues and errors you may encounter
How future jobs show up in your Maidily calendar
Learn how Maidily displays future jobs
Booking calculator not leading to checkout page
'Book Now' button or booking calculator not leading to checkout page
Email reminders are not sending
Most common reasons your customers may not be receiving email reminders
When do the system generated text messages get sent to the customers
How does Maidily handle the system generated text messages (reminders and receipts)
Invite to customer portal button missing
Missing invite to portal button on customer profile
Will my customers receive a confirmation email?
Your customers will receive a booking confirmation email each time a job has been created in their name
Conflict in schedule
Schedule conflict messages appear when you make changes to a job and the changes impact future jobs
Is the technician or team not appearing as available for a job?
Are you trying to assign a technician/team but it's not appearing as available?