💳 Job charges & payment processing

Missing charges for invoiced jobs

Are you missing an online payment for an invoiced job that you marked as paid?

Written by Mony
Updated 1 year ago

Credit/debit card field missing?

Not seeing the credit/debit card field appear when adding a customer?

Written by Mony
Updated 1 year ago

Importing customer's credit/debit card information

Learn how to import your customer's credit/debit card information from your Stripe account into Maidily

Written by Mony
Updated 1 year ago
See all articles (5) Hide articles

🔐 Log in/out

Login issues

Are you having issues logging in with your username/password? Is the login page not loading?

Written by Mony
Updated 1 year ago

Logging out of Maidily

See how to log out of Maidily

S
Written by Savannah
Updated 1 year ago

Forgot password/username

Need help logging in? Forgot your username/password?

Written by Mony
Updated 1 year ago

💡 Account subscription

Activating an expired trial account

You can activate your Maidily account after your trial has expired

Written by Mony
Updated 1 year ago

Failure to pay Maidily subscription

Multiple failed payment attempts will lead to account cancelation

Written by Mony
Updated 1 year ago

Reactivating your canceled account

You can reactivate your canceled Maidily account by logging in

Written by Mony
Updated 1 year ago
See all articles (4) Hide articles

Additional articles

Hourly increment error

Your hourly increments in Pricing have to be greater than 0

Written by Mony
Updated 1 year ago

Spanish translation for all profiles

Translate your Maidily app in Spanish

Written by Mony
Updated 1 year ago

How to schedule jobs for the future or in the past

Learn how to schedule jobs for the future or for the past when you create or edit a job

Written by Mony
Updated 1 year ago

Encountering glitches and/or errors

Did you encounter a glitch or an error? Is there something not working properly inside of Maidily?

Written by Mony
Updated 1 year ago

Saving records and error pages

Learn what to do about potential issues and errors you may encounter

Written by Mony
Updated 1 year ago

How future jobs show up in your Maidily calendar

Learn how Maidily displays future jobs

Written by Mony
Updated 10 months ago

Booking calculator not leading to checkout page

'Book Now' button or booking calculator not leading to checkout page

Written by Mony
Updated 1 year ago

Email reminders are not sending

Most common reasons your customers may not be receiving email reminders

Written by Mony
Updated 2 years ago

When do the system generated text messages get sent to the customers

How does Maidily handle the system generated text messages (reminders and receipts)

Written by Mony
Updated 1 year ago

Invite to customer portal button missing

Missing invite to portal button on customer profile

Written by Mony
Updated 1 year ago

Will my customers receive a confirmation email?

Your customers will receive a booking confirmation email each time a job has been created in their name

Written by Mony
Updated 1 year ago

Conflict in schedule

Schedule conflict messages appear when you make changes to a job and the changes impact future jobs

Written by Mony
Updated 1 year ago

Is the technician or team not appearing as available for a job?

Are you trying to assign a technician/team but it's not appearing as available?

Written by Mony
Updated 1 year ago