🛠️ Troubleshooting/FAQsPassword reset, login, credit card payment, booking page issues, and scheduling conflicts
💳 Job charges & payment processing
Are you missing an online payment for an invoiced job that you marked as paid?
Not seeing the credit/debit card field appear when adding a customer?
Learn how to import your customer's credit/debit card information from your Stripe account into Maidily
🔐 Log in/out
Are you having issues logging in with your username/password? Is the login page not loading?
See how to log out of Maidily
Need help logging in? Forgot your username/password?
💡 Account subscription
You can activate your Maidily account after your trial has expired
Multiple failed payment attempts will lead to account cancelation
You can reactivate your canceled Maidily account by logging in
Your hourly increments in Pricing have to be greater than 0
Translate your Maidily app in Spanish
Learn how to schedule jobs for the future or for the past when you create or edit a job
Did you encounter a glitch or an error? Is there something not working properly inside of Maidily?
Learn what to do about potential issues and errors you may encounter
Learn how Maidily displays future jobs
'Book Now' button or booking calculator not leading to checkout page
Most common reasons your customers may not be receiving email reminders
How does Maidily handle the system generated text messages (reminders and receipts)
Missing invite to portal button on customer profile
Your customers will receive a booking confirmation email each time a job has been created in their name
Schedule conflict messages appear when you make changes to a job and the changes impact future jobs
Are you trying to assign a technician/team but it's not appearing as available?