Email reminders are not sending

Most common reasons your customers may not be receiving email reminders
Written by Mony
Updated 11 months ago

You can batch send email reminders through Scheduling or through individual jobs. You can also automate the sending of email reminders to your customers.

There are a few reasons why your customers may not have received the reminder:

1. The customer does not have an email address on their profile:

2. The customer's email is incorrect.

  • To fix this - update the customer's email address to the correct one
  • Go to the job you want to send the reminder for and click on 'Edit Job' 
  • Click 'Save' without making any changes at all - this will automatically update the customer's email address from their profile onto the job

3. The email went to the customer's Spam/Junk folder.

  • Please have them check the folders.

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