There are a few reasons why your customers may not have received the reminder:
1. The customer does not have an email address on their profile:
2. The customer's email is incorrect.
- To fix this - update the customer's email address to the correct one
- Go to the job you want to send the reminder for and click on 'Edit Job'
- Click 'Save' without making any changes at all - this will automatically update the customer's email address from their profile onto the job
3. The email went to the customer's Spam/Junk folder.
- Please have them check the folders.
Have questions? We have answers! Send an email: email@example.com