You can collect feedback (once the job is 'Completed' or 'Paid') from your customers and then follow up with a review request email.

Preview:

Review/feedback email templates:

You can check the review and feedback email templates by navigating to them.

• Click on Settings
• Click on Booking forms & Communications
• Click on Feedback/review reminder email under the Email communications section

• Choose between the Feedback and Review email templates

You can sent your emails to include links to the following websites for review:

• Thumbtack
• Yelp
• Google My Business
• Google Local Services
• Facebook
• Custom Review Link (link to any website that you would like for customers to go on and leave a review)

How to set your review links:

• Click on Settings
• Click on Booking forms & Communications
• Click on Feedback/review reminder email
• Click on Review links

• Copy and paste the URL to your business profile for each company in the list

• Use the 'Custom review link' for any 3rd party website that we currently do not display

You can collect feedback/reviews on each job either automatically or manually.

Manual review/feedback collection:

• Job status must be set to 'Completed' or 'Paid'

• Click on Review/feedback

• Select either option from the dropdown

Automatic review/feedback collection:

You can set the feedback and reviews to be automatically collected directly from the email template settings by turning on the review/feedback email automation and setting parameters for when each one will be sent.

• Set Feedback/Review request email automation to 'Yes'

• The parameters for triggering the sending of feedback/review request emails are different for each one
• Choose your parameters for sending the Feedback request email

• Choose your parameters for sending the Review request email

• Scroll down and click 'Save'

Considerations:

• We can not track with certainty if the customer ends up leaving a 5 star review on any 3rd party website
• Feedback left for jobs with no assigned tech/team will NOT show in Maidily
• You can manually trigger feedback/review emails from the jobs
• The pictures and text in the feedback prompt seen by your customers cannot be edited or changed
• If you do not set your review links the review icons will not appear

Relevant articles:

• What your customers will see (preview of emails)
• How to automate customer reminders (text & email)
• How to batch send customer reminders from Scheduling
• Set up multiple email and text reminders

Need help understanding how feedback is collected and reviews are left? Email us at help@maidily.com (24/7 support)