You can set up multiple reminders to automatically be sent to customers for their upcoming services. You can set up additional automations - learn about them here.

Reminders can be either:

• Text
• Email
• Text & Email

How to set up multiple reminders:

• Navigate to Settings -> Booking forms & Communication -> Customer reminder email

• Toggle the 'Send job reminders automatically' switch to 'Yes'

• Choose if you would like to send reminders through email, text, or both
• Choose when you would like the reminder to go out (based on the service date and arrival time)
• Click 'Add more+' to add additional reminders

• Make sure to fill out the new reminder fields out as you add them

• You can delete the last reminder section by clicking 'Delete'

• 'Save'

Considerations:

• Make sure to set the reminders to different dates and time for them to trigger

Relevant articles:

• How to set up job automation
• Editing email communication templates
• Attaching a job checklist to confirmation & reminder emails
• How to change/set your arrival time

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