Customers changing their booking date/time from the portal

Learn how customers can interact with their bookings in the portal
Written by Mony
Updated 1 year ago

Customers can change their booking details from the portal and choose whether those changes will apply to:

  • Only this booking
  • Next Booking
  • All bookings

Here's how it looks from the customer's perspective:

  • When a customer changes their booking details for their service, they will be prompted by this pop up

Customer's changing the day/time to an unavailable day/time will prevent the customer from being able to make that change within the portal


  • Changes the customer makes will be reflected in your Maidily account
  • You will receive email notifications for date/time changes
  • Customer's will not be able to reschedule their service for dates on which the assigned tech/team is not available

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