You can leave a tip for a job in any status.
There are 2 ways that tips can be added to jobs in Maidily.
- Customers can leave a tip by clicking 'Add a tip' on the email receipt they receive
- You can manually add tips to a job
Tips will be split evenly for multiple technicians/teams being assigned to a job
How to manually add tips to a job:
Manually added tips AUTOMATICALLY charge the customer if there is a credit/debit card attached to the job
- Click on 'Add tip' in top right corner in the job details
- Fill out the tip amount in the pop up
- Click 'Confirm'
- The tip will appear in the right hand Payment details box
Customers will AUTOMATICALLY receive a receipt via email
How customers can leave a tip from the email receipt:
- Make sure an email receipt is sent to the customer
- Customers can click on 'ADD TIP' at the bottom of the receipt email
- The customer will automatically receive a new receipt via email with the tip amount
Added tips will AUTOMATICALLY charge the customer
Considerations:
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Tips will be split evenly among 'Teams'
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You can edit the tip amount at any time
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Tips will go directly into the payroll of the cleaners in the Payroll reporting as a separate line item
Relevant articles:
Still having problems?
We have the solutions: help@maidily.com - don't be afraid to check in on us.