You can leave a tip for a job.

There are 3 ways that tips can be added. 

• Admins and/or managers can manually add tips to any jobs
• Customers can leave a tip by clicking 'Add a tip' on the email receipt
  • You MUST send the receipt out manually OR have the receipt sending automated
• Customers can leave a tip when they book your service online
  • You MUST have our booking page installed on your website and you MUST have the tip field turned 'On' to show on the booking page

How admins and/or managers can manually add tips to a job:

• Click on 'Add tip' in top right corner in the job details

• Fill out the tip amount in the pop up

• Click 'Confirm' 
• The tip will appear in the right hand Payment details box

How customers can leave a tip from the email receipt:

• Make sure an email receipt is sent to the customer
• Customers can click on 'ADD TIP' at the bottom of the receipt email

• The customer will automatically receive a new receipt via email with the tip amount

How customers can leave a tip from the booking page:

• Navigate to Settings -> Booking forms & Communications -> Calculator, checkout, & quote pages -> Checkout form section
• Toggle the 'show tip field on booking page' field to 'On'
  • You MUST have our booking page installed on your website

• The booking form will now show a 'Tip' field right under the payment section
  • This field is NOT editable

• Tips will be applied directly to the job total

Considerations:

• Tips will be split evenly among 'Teams'
• You can edit the tip amount at any time
• Tips will go directly into the payroll of the cleaners in the Payroll reporting as a separate line item
• Payment preauthorization includes the addition of tips

Relevant articles:

• Reporting on tips
• Installing our booking page on your website
• How to add multiple credit/debit cards to a customer
• How to add a credit/debit card to the job

Still having problems?

We have the solutions: help@maidily.com - don't be afraid to check in on us.