🛠️ Troubleshooting/FAQs
Password reset, login, credit card payment, booking page issues, and scheduling conflictsWill my customers receive a confirmation email?
Your customers will receive a booking confirmation email each time a job has been created in their name
Conflict in schedule
Schedule conflict messages appear when you make changes to a job and the changes impact future jobs
Checkout page not loading from website
'Book Now' button or booking calculator not leading to checkout page
How future jobs show up in your Maidily calendar
Learn how Maidily displays future jobs
When do the system generated text messages get sent to the customers
How does Maidily handle the system generated text messages (reminders and receipts)
Importing customer's credit/debit card information
Learn how to import your customer's credit/debit card information from your Stripe account into Maidily
Double charge in Stripe?
Are you seeing a double charge in Stripe?
How to schedule jobs for the future or in the past
Learn how to schedule jobs for the future or for the past when you create or edit a job
Email reminders are not sending
Most common reasons your customers may not be receiving email reminders
Logging out of Maidily
See how to log out of Maidily
Login issues
Are you having issues logging in with your username/password? Is the login page not loading?
Saving records and error pages
Learn what to do about potential issues and errors you may encounter
Credit card field missing?
Is your account integrated with Stripe but you still can not enter CC information?
Encountering glitches and/or errors
Did you encounter a glitch or an error? Is there something not working properly inside of Maidily?
Credit card payments not going through?
Are you trying to charge/process a payment for a job and getting an error?
Is the technician or team not appearing as available for a job?
Are you trying to assign a technician/team but it's not appearing as available?
Forgot password/username
Need help logging in? Forgot your username/password?