🛠️ Troubleshooting
Experiencing issues? Don't know who to turn to?Text messages are not sending
Common issues with sending text reminders or ETA messages
Logging out of Maidily
See how to log out of Maidily
Double charge in Stripe?
Are you seeing a double charge in Stripe?
Login issues?
Are you having issues logging in? Is the page not loading?
How to schedule jobs for the future or in the past
Learn how to schedule jobs for the future or for the past when you create or edit a job
Email reminders are not sending
Most common reasons your customers may not be receiving email reminders
Saving records and error pages
Learn what to do about potential issues and errors you may encounter
Credit card field missing?
Is your account integrated with Stripe but you still can not enter CC information?
Encountering glitches and/or errors?
Did you encounter a glitch or an error? Is there something not working properly inside of Maidily?
Credit card payments not going through?
Are you trying to charge/process a payment for a job and getting an error?
Is the technician or team not appearing as available for a job?
Are you trying to assign a technician/team but it's not appearing as available?
Forgot password/username
Need help logging in? Forgot your username/password?